Last updated: 2026

Wenickay (“Wenickay”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account, create or access courses, or otherwise use our services (collectively, the “Platform”).

Please read this Privacy Policy carefully so that you understand how we handle your personal information.

1. Who We Are

Wenickay is the organisation responsible for your personal information when you use our Platform.

Legal entity: Wenickay Limited
Registered address: 25 Shafton Lane, LS11 9RE
Email: info@wenickay.co.uk
Website: learn.wenickay.co.uk

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, we are generally the “data controller” for personal information we collect and use in connection with the Platform.

In some circumstances, particularly where Wenickay is used by an organisation to provide training to its own employees, Wenickay may process personal information on behalf of that organisation. In those circumstances, the organisation may be the data controller and Wenickay may act as a data processor.

2. Information We Collect

Depending on how you use Wenickay, we may collect the following types of information.

Information You Provide

When you create an account or use the Platform, we may collect:

your name;
email address;
telephone number, where provided;
account login details;
organisation or business information;
profile information;
billing and payment information;
course information;
communications you send to us; and
other information you choose to provide.

You should not provide sensitive personal information unless the Platform specifically asks you to do so.

3. Course Creator Information

If you use Wenickay to create or manage courses, we may collect information relating to your course activity, including:

courses you create;
course titles and descriptions;
course materials you upload;
videos, documents, images and other content;
course settings;
learner management information;
course performance information; and
communications relating to your courses.

You are responsible for ensuring that personal information you include in course content is used lawfully.

4. Learner Information

If you access a course through Wenickay, we may collect information relating to your learning activity, including:

courses you enrol in;
course progress;
lesson completion;
assessment results;
certificates or completion records;
learning activity;
interactions with course materials; and
communications with course creators or administrators.

Where an organisation provides you with access to Wenickay, that organisation may also have access to certain information about your learning activity, depending on how the service has been configured.

5. Payment Information

If you purchase a Wenickay service or course, payment information may be processed by a third-party payment provider.

We may receive information such as:

your name;
billing address;
transaction amount;
transaction date;
payment status; and
limited payment or card information.

We generally do not store complete payment card details on our own systems where payment processing is handled by a third-party payment provider.

Payment providers may process your information according to their own privacy policies.

6. Technical Information

When you use our website or Platform, we may automatically collect certain technical information, including:

IP address;
browser type;
device type;
operating system;
approximate location derived from your IP address;
pages or features accessed;
date and time of access;
referring website;
usage information; and
information about errors or technical issues.

We use this information to operate, secure, maintain and improve Wenickay.

7. Cookies and Similar Technologies

Wenickay may use cookies and similar technologies to operate the website and Platform, remember preferences, understand how users interact with our services and improve functionality.

Cookies may be used for purposes including:

Essential Cookies

These are necessary for the website or Platform to operate properly.

Preference Cookies

These may remember settings and preferences.

Analytics Cookies

These help us understand how visitors use the website so that we can improve it.

Marketing Cookies

Where applicable, these may be used to support advertising or marketing activities.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage certain cookie preferences through our cookie settings or your browser settings.

8. How We Use Your Information

We may use personal information to:

create and manage your account;
provide the Wenickay Platform;
allow you to create, publish and manage courses;
provide access to courses;
track course progress;
process payments;
provide customer support;
communicate with you;
send service-related notifications;
maintain platform security;
detect and prevent fraud or misuse;
monitor and improve Platform performance;
understand how our services are used;
develop new features and services;
comply with legal obligations; and
protect our rights and the rights of our users.

We will only use your information where we have a lawful basis to do so.

9. Legal Bases for Processing

Depending on the circumstances, we may rely on one or more of the following legal bases under UK data protection law:

Contract

We may process your information where it is necessary to provide the services you have requested or to perform our agreement with you.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

This may include improving the Platform, preventing fraud, maintaining security and managing our business.

Consent

Where required, we may rely on your consent, for example for certain marketing communications or non-essential cookies.

You can withdraw consent at any time.

Legal Obligation

We may process information where necessary to comply with a legal or regulatory obligation.

10. Marketing

We may send you service-related communications, such as account notifications, security messages and information necessary to provide the Platform.

Where permitted by law, we may also send marketing communications about Wenickay, new features, products or services.

Where consent is required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or contacting us.

11. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate Wenickay.

These may include:

hosting and cloud service providers;
payment providers;
email and communication providers;
analytics providers;
customer support providers;
security and fraud prevention providers;
professional advisers;
legal or regulatory authorities where required; and
other service providers that support our business.

We do not sell your personal information.

Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security protections are in place.

12. Course Creators and Learners

Depending on how a course is configured, course creators may be able to access certain information about learners enrolled on their courses.

This may include information such as:

name;
email address;
course enrolment;
course progress;
assessment results; and
completion information.

Course creators are responsible for using learner information appropriately and in accordance with applicable data protection law.

If you access a course provided by an organisation, that organisation may also have access to information about your use of the course.

13. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include using UK adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.

14. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information from:

unauthorised access;
accidental loss;
misuse;
alteration;
disclosure; and
destruction.

However, no online system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been compromised.

15. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on factors including:

the type of information;
why we collected it;
whether you continue to use the Platform;
legal and regulatory requirements;
accounting and tax obligations;
dispute resolution; and
our legitimate business needs.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

16. Your Data Protection Rights

Under UK data protection law, you may have the right to:

request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing;
request transfer of your information to another organisation;
withdraw consent where processing is based on consent; and
object to certain direct marketing.

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, contact us using the details below.

Email: info@wenickay.co.uk

We may need to verify your identity before responding to your request.

17. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

You can find information about making a complaint on the ICO’s website.

Information Commissioner’s Office

18. Children’s Privacy

Wenickay is not intended for children under the age of 18 to create accounts independently unless expressly permitted as part of a specific service or programme.

We do not knowingly collect personal information from children where such collection is not permitted.

If you believe that a child has provided us with personal information improperly, please contact us so that we can investigate and take appropriate action.

19. Third-Party Websites

The Platform may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party service before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

When we make significant changes, we will take reasonable steps to notify users where appropriate.

The latest version will always be available on our website and will include the date it was last updated.

21. Contact Us

If you have any questions about this Privacy Policy or how Wenickay handles personal information, please contact us:

Wenickay
Legal entity: Wenickay Limited
Email: info@wenickay.co.uk
Website: wenickay.co.uk

22. Data Protection Officer

If Wenickay is required to appoint a Data Protection Officer under applicable data protection law, their details will be provided here:

Data Protection Officer: Claire Egorp
Email: info@wenickay.co.uk

If a Data Protection Officer is not required, this section can be removed.

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